Return & Cancellation Policy
Last Updated: 15 Jan 2024
Thank you for shopping at Gulabi Blocks. We are committed to providing you with high-quality clothing. Please read our return policy carefully.
1. No Returns or Exchanges
We do not accept returns or exchanges unless the product delivered is damaged or defective. We take utmost care to ensure that our products meet the highest standards, but in the rare event that you receive a damaged or defective item, we will address the issue promptly.
2. Dispute Resolution
If you believe you have received a damaged or defective item, please contact our customer service team at gulabiblocks@gmail.com or +91 95995 81685 within 24 hrs of receiving your order. We may request additional information or evidence, including a clear and unedited video of the parcel opening, to assess the issue.
3. Replacement or Refund
Once the dispute is reviewed and confirmed, we will offer either a replacement or a refund at our discretion. The decision will be based on the nature of the issue and product availability.
4. Conditions for Dispute Resolution
4.1 Video Evidence
To process a dispute, we require a clear, unedited video of the parcel opening. This video serves as crucial evidence to evaluate the product's condition upon receipt.
4.2 Contact Us
Please contact our customer service team at gulabiblocks@gmail.com or +91 95995 81685
with the following details:
-
Order number and your Whatsapp number
-
A clear description of the issue
-
Images or video evidence of the damaged or defective product
5. Non-Returnable Items
Certain items, such as personalized or customized products, are non-returnable unless they are damaged or defective.
6. Cancellation of Orders
Orders cannot be cancelled once they are placed/confirmed as we strive to process and ship orders quickly.
7. Changes to the Return Policy
We reserve the right to update or modify this return policy at any time without prior notice. The latest version will be posted on our website with the effective date.
8. Contact Us
If you have any questions or concerns about our return policy, please contact us at:
Gulabi Blocks
​
+91 95995 81685
Thank you for shopping at Gulabi Blocks. We appreciate your understanding of our return policy, and we are here to assist you with any concerns related to damaged or defective items.